| Q 1. What is IBSYS Telecom Pinless calling service? |
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Pinless calling service is a long distance/overseas calling service that relieves the callers of the trouble of dialing 10 to 12 digit PINs every time they attempt to make a call. The caller just has to dial the access number followed by destination telephone number. It is that simple. There are other conveniences that come standard with Pinless service that is explained below.
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| Q 2. How Pinless service differs from ordinary calling card service? |
IBSYS Telecom Pinless calling service is by definition NOT a 'calling card' service. There is no PIN to enter. The advantages of Pinless calling service are many compared to ordinary calling card service. Some of the important ones are mentioned below:
» No need to enter PIN every time a caller attempts to make a call.
» Unlike calling card service Pinless calling service requires customers to maintain account with IBSYS Telecom. This helps ensure total transparency of billing and charges, ensures accountability of IBSYS Telecom to its valued customers.
» Customers can monitor their call logs online.
» Balance of Pinless calling accounts NEVER expires, there is no connection fees or hidden cost.
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| Q 3. Is Pinless calling service a pre-paid service? |
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Yes, Pinless calling service is a pre-paid calling service. The users have to refill their account balance when depleted to continue making calls.
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| Q 4. Is there need to change my current telecom service provider? |
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No, IBSYS Telecom service can be used from any phone and there is absolutely no need to change local telecom service carrier. Using IBSYS Telecom Pinless calling service requires dialing around your current carrier. This is done by dialing IBSYS Telecom access number followed by your destination number
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| Q 5. In which countries can I use the IBSYS Pinless service? |
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IBSYS Telecom Pinless calling service is available from within USA and Canada, UK and Australia.
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| Q 6. Is there a need to open an account for Pinless calling service? |
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Yes, a customer has to open an account to use the IBSYS Telecom Pinless calling service.
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| Q 7. Are there any end user contracts? |
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No, There are no contract no long term» liability or credit checks. Customers have to agree to certain terms and condition before opening account.
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| Q 8. How to open an account with IBSYS Telecom Pinless calling service? |
There are three convenient ways to open Ibsys Pinless calling service account as follows:
» Open account online: Visit www.ibsystelecom.com, select the country you are from click on 'Sign Up now' tab and perform easy to follow account opening procedure.
» You will receive an email with your account detail. Make the payment and you will get a call back from our customer service for the confirmation of payment.
» Open account by visiting IBSYS Telecom agents: Visit a local IBSYS Telecom agent and ask them to help you open a IBSYS Telecom Pinless calling service account. A list of such agents is listed at www.Ibsystelecom.com/pinless.
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| Q 9. When I can start using my account? |
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Your account will be activated within few hours after the confirmation is received by phone. To immediate activation please call customer care service. You can start using your account immediate after activation. You will be notified by email your account information and user instructions.
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| Q 10. How to Recharge IBSYS Telecom Pinless calling account? |
Recharging Pinless calling service account is simple and can be done as follows:
» Recharge online by credit card: This is the most convenient way of recharging. Just visit our website and Login to your account. Click on Payment, click on proceed and follow the steps described. Recharge by calling customer service: by dialing the local access number then press 22#.
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| Q 11. How do I protect my credit card information? |
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The highest level of industry» standard SSL encryption protects your information submitted on our web site. All web forms and the IBSYS Telecom systems use 128 SSL encryption to protect your data like credit card numbers, customer information and password. IBSYS Telecom DO NOT save your credit card information, payment processing system just pass all information to bank over SSL secured virtual terminal.
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| Q 12. Is there any monthly charge or minimum usage fee? |
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No. There is no minimum usage level, no monthly charge. You only pay for the calls you make.
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| Q 13. What is Registered Number? |
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Registered Numbers are your designated telephone numbers (land and/or cell phones) from that you want to use IBSYS Telecom service. At least one and maximum six telephone numbers may be registered as your "Registered Numbers".
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| Q 14. What is Account Phone Number? |
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Account Phone Number is your telephone number that is registered at the time of opening your account. You can NOT change your "Account Phone Number" once registered. We recommend that you choose a telephone number that you use most and is not likely to change as your Account Phone Number. It could be your cell phone or land line.
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| Q 15. How many Registered Numbers may be registered by an account? |
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Maximum 6 Registered Numbers may be registered by an account.
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| Q 16. How do I register a Number? |
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When you open an account you are Given a PIN Number. Dial your local access number from the Phone you want to register. Put your PIN Number. Wait for the IVR and dial *11*# to register your Phone number. You can also send an email to customerservice@ibsystelecom.com from the email account registered with IBSYS. Please do remember to mention your account number.
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| Q 17. How do I remove my Registered Number? |
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Dail a Local Access number. Wait for the IVR. Dial 0# to unregister the number.
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| Q 18. Can I change my Registered Number? |
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You can change all Registered Numbers LESS the first one that you designated as "Account Phone Number".
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| Q 19. How does pinless service work? |
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The account holder dials an access number and when prompted dials the destination number, it is that simple. If account pre» paid balance has nearly depleted, the system will prompt for recharging the account.
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| Q 20. How to inquire about your current account balance? |
» Each time you call the access number, you will be told the balance on your account.
» You also log on to your account and check the account details.
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| Q 22. Is there any hidden cost? |
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There is absolutely no hidden cost of any sort. The account balance will never expire, no connection fees, monthly or any periodic account maintenance fees.
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| Q 23. Can I see call log? |
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Yes, the account holder can see and monitor his/her call log for the past three months. This feature is available 24/7 online from any where in the world
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| Q 24. How can I know if my account has been recharged? |
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By inquiring about current balance following a recharge. You will get an email notification for successful recharge.
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| Q 25. Does universal service charge apply to the calls? |
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Yes, Universal Service Fee (USF) applies to the calls and is collected for every call per Federal law where applicable.
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| Q 26. Is there extra charge for using toll free access? |
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Yes a toll free surcharge of per minute is applied on all calls accessed through toll free numbers. Please check below the Access number Charges to the toll free number is denoted.
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| Q 27. Do you have customer service center? |
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Yes we have customer care service. You may communicate with customer care by either email to customerservice@ibsystelecom.com and by dialing the local access number and then press 22# to reach the customer service.
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| Q 28. I can not get access to the system even if I dialed the correct access number? |
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This is mainly caused due to caller ID of your telephone being ‘blocked’. If your caller ID is blocked there is no way IBSYS Telecom system can identify your telephone as a registered number of a current account holder. In such cases you will have to dial the PIN Number.
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| Q 29. Can I make calls with blocked caller ID? |
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No, you can not call with the caller ID of your phone blocked. See also answer to Q30.
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| Q 30. Can I Dial 911 using IBSYS Telecom service? |
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IBSYS Telecom Pinless is a long distance/international call service provider and is NOT a local service provider. So you can not dial 911 using IBSYS Telecom service.
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| Q 31. Will my local telephone service provider charge me long distance service for calls made to a IBSYS Telecom access number?
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It depends on the contracted rate plan between you and your local service provider and nothing to do with IBSYS Telecom. IBSYS Telecom service starts from the IBSYS Telecom access point you dial in. IBSYS Telecom provides over 135 different local access numbers to facilitate our customers to assess IBSYS Telecom system free of charge. You may clarify with your local service provider if there is any long distance charge associated with calling a particular IBSYS Telecom access number.
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| Q 32. What is 'Auto Recharge'? |
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The auto» recharge option allows a IBSYS Telecom Pinless customer to set his/her account to auto recharge for a customer specified $ amount when the account balance drops to a customer specified $ amount. It offers a convenient way to make sure you always have a minimum balance in your IBSYS Telecom Pinless account. So gone are the days of time consuming repeated manual recharge for customers who set up their account for auto recharge.
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| Q 33. How to set my account for auto recharge? |
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Log on to your account, click on the usual 'Recharge' tab that will open a page. Click on the Payments ' link in this page and follow easy self explanatory steps. For further help on this please contact IBSYS Telecom Pinless directly by dialing the local access number and then press 22# to talk to the customer service or write to customerservice@ibsystelecom.com.
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| Q 34. Is auto recharge an optional feature? Is it free? |
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Yes, the auto recharge is an optional feature, and it is free. Customers have the option to sign on for this optional and free convenient service
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| Q 35. Will I be notified of auto recharge activities in my account? |
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Yes, every auto recharge will be notified to you by auto generated email instantly when it is executed. The email will be sent to your email address on our records and contain information on the amount, the authorization code and the time of recharge.
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Q 36. Can a customer edit auto recharge setting or revert back from auto recharge to manual recharge and vice versa?
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Yes, customers have freedom to switch from auto recharge to manual recharge option as many times as he/she wants. Log on to your account, click on the usual 'Recharge' tab that will open a page having a line 'Edit your Auto Recharge option or disable it'. Follow easy steps to disable or edit your auto recharge setting
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Q 37. Does auto recharge get executed during a call?
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The auto» recharge feature works only between calls, not during calls. If auto» recharge balance is reached during a phone call, the system will wait until the end of the ongoing call to recharge. So in rare event you may run out of money during a call even if you have activated the auto» recharge option.
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Q 38.
I am not receiving or i am missing IBSYS Telecom emails, why it happens and how to solve the problem?
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Some email hosts like Yahoo, gmail by default tend to identify auto» generated emails as spam and dump those into Junk or Bulk folder of your email. For missing IBSYS Telecom emails please look into your email's 'Junk' or 'Trash' folder. If you have installed Anti» Spam filters or software on your email service, please ensure that legitimate emails from sales@ibsystelecom.com / accounts@ibsystelecom.com is not falsely identified as spam or junk.
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