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These Terms of Service constitute the agreement ("Agreement") between IBSYS Telecom ("we", "us", "IBSYS Telecom") and the user ("you", "user" or "Customer") of IBSYS Telecom calling services and any related products or services ("Service"). BY ACTIVATING OR USING THE SERVICE, YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT AND THAT YOU HAVE READ AND UNDERSTAND FULLY THE TERMS AND CONDITIONS OF THIS AGREEMENT.
1. Customer Information: The customer is responsible to communicate or maintain his/her contact information and address current in the IBSYS Telecom database. This can be either done by the customer himself/herself by visiting his/her account at
www.ibsystelecom.com
or by calling IBSYS Telecom Customer Support.
2. Service Outages: Customer’s existing third party provided telephone/cell phone services are used to deliver IBSYS Telecom service. So normal functioning of customer’s local telephone or cellular service is a pre-condition for accessing all IBSYS Telecom services.
3. Availability of the Service: IBSYS Telecom service is currently available to make ONLY outgoing overseas calls from within the Australia, Canada, UK and USA.
4. IBSYS Telecom Calling Service is Not a Substitute for Your Local Telephone Service: IBSYS Telecom service is NOT a substitute for customer’s local telephone service and so IBSYS Telecom service does NOT support 911 emergency calling facilities.
5. Service Distinctions: Important distinctions exist between traditional Canada Communications service and the service offered by IBSYS Telecom. The service is subject to different regulatory treatments compared to pure Canada Communications service. This treatment may limit or otherwise affect your rights of redress before regulatory agencies.
6. Payment/Recharge: : IBSYS Telecom service is a pre-paid long distance service ONLY and is available as long as there is a credit balance in customer’s account. A customer is expected to replenish his/her credit balance from time-to-time by using credit/debit card. Alternatively customers may setup their account for ‘auto recharge’, an optional and free service, to avoid repeated manual recharge. Customers may recharge their account (manual or auto) either on line by logging on to his/her account at www.ibsystelecom.com or by calling IBSYS Telecom customer service at 1 (416 848 9820) from Canada or call your Access Number press (22#) to reach customer service.
7. Settlement of Negative Balance Situation: On rare occasions negative balance in customer account may occur due to simultaneous calls made from more than one registered telephone numbers of the customer’s account when the account balance is very low. In such rare situation the negative balance amount will be recouped from the next recharge amount of his/her account.
8. Rounding of Calls: Fractional calls will be rounded UP to the next round minute e.g. a 12.4 minute call will be rounded to 13 min for billing only applicable to PIN-Less Long distance call service and not calling card. For Calling card see the details of each card.
9. Return Policy: In case a customer wants to close his/her account IBSYS Telecom will refund any unused portion of the customer's credit balance less $3.00 cancellation fee. This is applicable for initial payment only. For balance of recharge money the customer should use up the balance fully by making calls and can not claim refund. Eligible refunds will be batch processed with an email confirmation to the customer on the last working day of the month in which refund is requested.
10. Rate Change Notification: Rate changes may occur without any prior notice. However all rate changes will be posted on the web site
http://www.ibsystelecom.com
for customer information. Customers are advised to monitor rates on the web time-to-time.
11. Access Numbers: Local access to all markets is NOT available i.e. local number access to all customers can not be ensured. If the customer is not covered by local access numbers he/she is advised to use phones/cell phones those have nation wide free dialing to access IBSYS Telecom service or use toll-free access number as explained in paragraph 12 below.
12. Toll Free Access and Fees: Though there is a toll free access number available for the customers, the use of this will bear a per minute toll free access fees in addition to the call rate where call is made. Current Toll Free access fee information is available at FAQ section at www.ibsystelecom.com
13. Change of Account Number: : The account number is the customer’s first registered telephone number and it can not be changed by the customer. All other registered numbers may be changed by the customer.
14. Charges and Fees/Taxes: IBSYS Telecom service rates do not include any duties, sales, use, value added, excise, federal, state, local, public utility or other taxes. All such taxes if applicable shall be charged to the customer along with the charge for the calls made unless the customer provides IBSYS Telecom with an appropriate exemption certificate. Some details are as follows:
(a) There is NO account opening fees, connection fees, and account maintenance fees.
(b) Fees for the Use of Toll Free Access. Information on this is available at of FAQ section at www.ibsystelecom.com and is applied in addition to the published rate for the route called.
(c) Payphone Service Fee. There will be a fixed fee of 88 cents per call made using payphones and phones in public places etc.
15. Quality/Connectivity and Billing Issues: The IBSYS Telecom service is an ‘Information Service’ based on VOIP technology and is provided on BEST EFFORT basis. IBSYS Telecom does NOT guarantee the quality of such VOIP service to match that of conventional circuit switched PSTN service because that is technically infeasible. It is important that the customers be aware of this distinction. Customers must dispute any charges for the services used in writing (email accepted) to IBSYS Telecom within thirty (30) days of the date of the charge or the customer waives any objection. Written statements disputing charges must be sent to: accounts@ibsystelecom.com or Billing Department, IBSYS Telecom
16. Reporting an Unresolved Charge Dispute with Credit Card Company: While great care has been taken in the development of IBSYS Telecom system to avoid such situation, we recognize our valued customer’s right to report unresolved disputes on charges to his/her credit card company. However we strongly suggest the customer to view his/her purchase activity online and crosscheck with relevant credit card bill. IBSYS Telecom sincerely wishes to maintain good and lasting relationship with its valued Customer and so it is advised that the customer discuss the transactions in question with IBSYS Telecom through Customer Support at or by email at accounts@ibsystelecom.com first. IBSYS Telecom maintains detailed log on every call made and every payment transaction by every customer for one full year. So we do not see any reason for any dispute not being solved by mutual discussion. If in case of dispute based on incorrect information is reported by the customer to its credit card company and is proved to be so, the customer agrees to be charged a $75.00 processing fee per erroneous dispute from his/her credit balance with IBSYS Telecom. In case of shortage of fund in customer’s account the balance may be collected from the customer through legal action, if needed. Excessive number of disputes may result in the cancellation of the customer account.
17. Use of Promotion Code to Open Account and Privacy: By entering/using a promotion code of a referrer while opening IBSYS Telecom account you understand that the specific referrer, if he happens to be a IBSYS Telecom marketing partner, will have access to certain information on your account like name, email address, IBSYS Telecom account telephone number, recharge dates, and amounts. IBSYS Telecom marketing partners are legally bound to handle such information with strict confidentiality.
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